Technical Support wrote:
Likely the model lamp is turned off on that particular channel and the remotes are working as designed.
Have you done a full set up, i.e. do you have the vertical blue bars on the CC? If so, do you have a red dash/dot on that channel?
Thank you for taking the time to respond. The issue seems to have remedied itself. I don't know what I am doing differently today from last night but it works. I have a different problem now, getting my camera to trigger the CC unit but I will ask on a new thread. Thank you.