Paul C. Buff, Inc. Technical Forum

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Thu Mar 26, 2015 3:40 pm

Joined: Tue Dec 09, 2014 7:29 pm
Posts: 4

Unfortunately my camera fell with the cyber commander and it snapped the plastic hotshoe piece :cry: So I have to use tape to connect it to the camera now. Is there a way to get this repaired or do I need to buy a new Cyber Commander unit?

Thanks.Peter




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Thu Mar 26, 2015 3:55 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

You most certainly can get that repaired. Basic repairs are $40 including domestic US shipping back to you.

Please visit this page for more information regarding repairs: http://www.paulcbuff.com/repair.php

You may want to contact our repair department to see what the turn around time is before you ship it in so you can schedule appropriately.




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Thu Mar 26, 2015 6:35 pm

Joined: Thu Jun 14, 2012 9:44 am
Posts: 100
Location: Chicagoland, USA

Pemmett,

FYI - By my own fault, a couple of years ago one of my CyberCommanders got stepped on. PCB repaired it for $40.00 as promised, and it came back looking and working like it was brand new. :-)

Craig

httpS://www.craigwasselphotoart.com




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Fri Mar 27, 2015 3:05 pm

Joined: Tue Dec 09, 2014 7:29 pm
Posts: 4

Perfect. I need it next week and it still works with taping it onto the camera. I'll send it in after I've finished with it next week. Thanks.

Technical Support wrote:
You most certainly can get that repaired. Basic repairs are $40 including domestic US shipping back to you.

Please visit this page for more information regarding repairs: http://www.paulcbuff.com/repair.php

You may want to contact our repair department to see what the turn around time is before you ship it in so you can schedule appropriately.




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Fri Mar 27, 2015 3:07 pm

Joined: Tue Dec 09, 2014 7:29 pm
Posts: 4

Craig,

Thanks. It's good to hear great feedback about maintenance and services from a company that sells great products. It's not the case for all companies I know.

Cheers/Peter

craig16229 wrote:
Pemmett,

FYI - By my own fault, a couple of years ago one of my CyberCommanders got stepped on. PCB repaired it for $40.00 as promised, and it came back looking and working like it was brand new. :-)

Craig

httpS://www.craigwasselphotoart.com




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