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| Broken Umbrella Shaft http://paulcbuff-techforum.com/viewtopic.php?f=8&t=5029 |
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| Author: | spinningstill [ Fri Feb 17, 2017 4:13 pm ] |
| Post subject: | Broken Umbrella Shaft |
Hello. The top plastic part where the screw goes in to hold a umbrella mount is broken. What should I do? I don't see how to attach an image. |
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| Author: | Technical Support [ Fri Feb 17, 2017 5:57 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
That is integral to the housing of the light. This will require the light to come in for repair. If the unit is under warranty, the repair and domestic shipping from us to you is covered. if the unit is not under warranty, then the repair cost would likely fall under the basic diagnostic charge of $35-45 (depending on the light), plus shipping. However, if further inspection reveals more issues, then we may re-estimate. For more details o repair, please visis this link: http://www.paulcbuff.com/repair.php |
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| Author: | spinningstill [ Fri Feb 17, 2017 7:06 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
The unit is E64051474. I have three lights and not sure when this one was purchased. |
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| Author: | Technical Support [ Mon Feb 20, 2017 4:24 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
That one is still under warranty. |
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| Author: | spinningstill [ Tue Feb 21, 2017 8:15 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
Thank you. When is the warranty period expired? Have time to send it in next week? |
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| Author: | Technical Support [ Wed Feb 22, 2017 11:18 am ] |
| Post subject: | Re: Broken Umbrella Shaft |
It is good until May 29 of this year. |
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| Author: | spinningstill [ Wed Feb 22, 2017 12:02 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
Great thank you. Do you know why I am not getting replies via email. Also the returns says it has to be sent back to original address? Or back to where I send it from, I have moved since I purchased. |
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| Author: | Technical Support [ Wed Feb 22, 2017 3:22 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
As long as it is domestic, we can ship to you. As for the emails, I have looked for your name and I was unable to find anything from you recently. Can you narrow down when you sent them, and I can take a closer look? On second thought, did you email repairs or info? |
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| Author: | spinningstill [ Sat Feb 25, 2017 7:35 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
Referring to being notified here of replies. Don't seem to be getting them. Have the box checked. |
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| Author: | Technical Support [ Mon Feb 27, 2017 4:14 pm ] |
| Post subject: | Re: Broken Umbrella Shaft |
spinningstill wrote: Referring to being notified here of replies. Don't seem to be getting them. Have the box checked. That I am unsure of. I have our IT department looking into it. |
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