Paul C. Buff, Inc. Technical Forum

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Fri Feb 17, 2017 4:13 pm

Joined: Mon May 18, 2015 9:42 am
Posts: 47

Hello. The top plastic part where the screw goes in to hold a umbrella mount is broken. What should I do?

I don't see how to attach an image.




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Fri Feb 17, 2017 5:57 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

That is integral to the housing of the light. This will require the light to come in for repair. If the unit is under warranty, the repair and domestic shipping from us to you is covered.

if the unit is not under warranty, then the repair cost would likely fall under the basic diagnostic charge of $35-45 (depending on the light), plus shipping. However, if further inspection reveals more issues, then we may re-estimate.

For more details o repair, please visis this link: http://www.paulcbuff.com/repair.php




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Fri Feb 17, 2017 7:06 pm

Joined: Mon May 18, 2015 9:42 am
Posts: 47

The unit is E64051474. I have three lights and not sure when this one was purchased.




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Mon Feb 20, 2017 4:24 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

That one is still under warranty.




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Tue Feb 21, 2017 8:15 pm

Joined: Mon May 18, 2015 9:42 am
Posts: 47

Thank you. When is the warranty period expired? Have time to send it in next week?




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Wed Feb 22, 2017 11:18 am

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

It is good until May 29 of this year.




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Wed Feb 22, 2017 12:02 pm

Joined: Mon May 18, 2015 9:42 am
Posts: 47

Great thank you. Do you know why I am not getting replies via email. Also the returns says it has to be sent back to original address? Or back to where I send it from, I have moved since I purchased.




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Wed Feb 22, 2017 3:22 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

As long as it is domestic, we can ship to you.

As for the emails, I have looked for your name and I was unable to find anything from you recently.
Can you narrow down when you sent them, and I can take a closer look?

On second thought, did you email repairs or info?




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Sat Feb 25, 2017 7:35 pm

Joined: Mon May 18, 2015 9:42 am
Posts: 47

Referring to being notified here of replies. Don't seem to be getting them. Have the box checked.




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Mon Feb 27, 2017 4:14 pm

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Joined: Tue Dec 08, 2009 10:43 am
Posts: 5266

spinningstill wrote:
Referring to being notified here of replies. Don't seem to be getting them. Have the box checked.

That I am unsure of. I have our IT department looking into it.




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