Paul C. Buff, Inc. Technical Forum

Ok, the line is present when it 1st boots up, and continues throughout operation. It goes across, horizontally, right through the light bulb on the display. I did update one of the others, and it did not reproduce the line. Please tell me how I can get rid of the line, or a way to re-flash with the older rom, without the line.

The older firmware cannot be reloaded, and likely would not correct the problem anyway. If you would like to re-flash the current firmware, I can send you a file that will allow you to do that. Do not re-flash the firmware with the currently available file, now that it has been loaded once. I would doubt this would help, but there would be no harm in trying. If you have not tried power cycling the light (i.e. removing the power cord), you can try that as well.

I suspect there is a fault in the screen, which would need to come in, but you can try the above listed steps first.

Yes I'd like to try that (re-flash with the file you send me). I have cycled it on and off, even left it unplugged for several days, still there. I don't leave them plugged in.
Thanks,
--Rick

Any chance of forwarding me a link to that file, or emailing it to me?

I can forward you a file on Tuesday, when we reopen.


Or, you can alter the current file yourself, by doing the following:

open the Einstein firmware folder and navigate to the FIRMWARE folder.

Delete the 0173-RBR.hex and 0173-R07.hex.

Copy the 0173-R50.hex

Back out of the FIRMWARE folder and enter the LOAD folder

Paste the 0173-R50.hex into this folder

Delete the 0173-RBR.hex file, if present.

Close this file and move this modified PCBUFF folder to the SD card and follow the normal firmware instructions.

There should only be one PCBUFF folder on the card, which contains only the Einstein folder.

If you are not comfortable doing this, then by all means let me send the file to you on Tuesday, as this is not keeping the light from normal operation.

So I had the exact same issue. My Einstein with a newer firmware went smoothly, but my Einstein with older firmware would just stay blank and the fan would undulate.

What worked was turning on the Einstein, then inserting the SD card, and then going into Bootload.

Everything seems fine now. If tech support can chime in on doing it this way didn't harm anything.

Going into bootload would have been the route we would have taken you if you had called. So no harm was done.