Technical Support wrote:
Ok. So you can open the umbrella, insert the 10mm rod and the 7mm rod, use the PLM, and remove all the aforementioned parts, right?
But when you open the umbrella, insert the 10mm rod and screw on the speedring, does the PLM work at all, and if not, where does it fail?
In either case, you say you cannot collapse the umbrella. Can you not loosen the hold-open screw? Or can you completely remove it and the 10mm rod won't come out?
Or will the 10mm rod come out, but the PLM will still not collapse (and the screw is still removed entirely)?
So basically what happens is I use the larger rod that the bracket screws into (I guess it's the 10mm), and put that in place. I use the screw at the top (common sense to use the set screw at the top to hold the 10mm in place and keep it there right?), then I extend the umbrella. The top fastener that normally would be finding a proper foothold courtesy of the 7mm rod, falls out and the umbrella is stuck open with no way to retract it after that. All the rod pieces in the center fall out and are not fixable by me when that top screw goes away, so with the umbrella open there's no way to close it. >.> (There is some sort of additional screw in the center shaft inside the umbrella that it gets stuck on when all the tubes come lose)
So my theories are something along the lines of, either I make use of the existing material, chop off part of the 7mm rod or a similar chunk of material and put it in the top so that the top screw has something to bite into and thus keep the whole thing assembled in place. Alternatively, dump both pieces, hire my brother to machine a 10mm tube with the groove in it and a solid center at the top so that the top screw would bite into that and hold everything in place like you would normally with the 7mm piece in there. It works great with the rod in there but when its not there, everything goes to hell. I can snap a pic of the aftermath and post it here in a link or something.
If buff were to be inspired by my idea, it is much simpler for assembly to have the 10mm tube solid at the top rather than hollow with an indentation for the threaded screw to bite into all around. Less chance of murphy's law kicking in. :)