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| Troubleshooting misfires - Cybersync https://paulcbuff-techforum.com/viewtopic.php?f=8&t=775 |
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| Author: | phs [ Mon Aug 09, 2010 3:11 pm ] |
| Post subject: | Troubleshooting misfires - Cybersync |
I just got my Einsteins and the Cybersync transceivers, used them last weekend and I got way more misfires than I ever have with my ABs and the Cybersync plus. I experienced around 3-5% misfires on two lights that were within 12 ft of my trigger and in line of sight. Strangly, the light that consistently fired was hidden behind the set. Yes, I had my cellphone on, and yes I had a wireless-N router about 20 feet away. What steps do I take to start troubleshooting this? I did switch frequencies...to no avail. |
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| Author: | Technical Support [ Mon Aug 09, 2010 3:48 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
What were you using to trigger, CST or CC? When you switched frequencies, did you go a small step (like from freq 1 to freq 2), or a big step (from freq 1 to freq 10)? Do you know that is was a remote issue, and not a head issue (i.e. not recycled, thermal shutdown, etc)? Please elaborate on the set up, power settings of flash and model lamp, position of heads, modifiers used, frame rate, etc. |
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| Author: | phs [ Mon Aug 09, 2010 4:07 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
Technical Support wrote: What were you using to trigger, CST or CC? When you switched frequencies, did you go a small step (like from freq 1 to freq 2), or a big step (from freq 1 to freq 10)? Do you know that is was a remote issue, and not a head issue (i.e. not recycled, thermal shutdown, etc)? Please elaborate on the set up, power settings of flash and model lamp, position of heads, modifiers used, frame rate, etc. CST to trigger. Fresh battery in trigger. CC was used to control lights, and it worked fine. Main light 4ft from shooting position/trigger and fill light 6-8 ft from shooting position. Main at half power, fill at 1/4 to 1/8, frequency change from 9 to 2. Modeling lights turned off to avoid overheating. large softbox on main, small softbox on fill. Reflector/grid/filters on the light that worked. 20 seconds or more between frames. All fired fine with CC test buttons. |
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| Author: | Technical Support [ Mon Aug 09, 2010 4:55 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
so one fired everytime, and one misfired 3-5%? or one mis-fired less than the other? I also presume both had a reciever module? |
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| Author: | phs [ Mon Aug 09, 2010 4:58 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
Technical Support wrote: so one fired everytime, and one misfired 3-5%? or one mis-fired less than the other? I also presume both had a reciever module? Main and fill (with softboxes) misfired together 3-5% of the frames. The third light fired consistently as expected. |
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| Author: | phs [ Tue Aug 10, 2010 1:03 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
Yes, all had CSXCVs |
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| Author: | Technical Support [ Tue Aug 10, 2010 1:07 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
Ok, can you reproduce this back at your studio/home? Or, if this was at your studio/home, can you consistently reproduce teh same results? If so, mark the cooperative head and CSXCV (small piece of tape or twist tie or the like) and swap CSXCV's to other heads and vise versa. Does the problem stay with the heads, or does it follow the CSXCV's? |
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| Author: | phs [ Tue Aug 10, 2010 1:11 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
Thanks, it may take me a few days to try to reproduce it at my home studio. I wish I had had everything labeled already so I would know who the good combination was. Always a good idea to have identifiers on everything. |
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| Author: | Technical Support [ Tue Aug 10, 2010 1:30 pm ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
did you notice if the problem got worse after the lights were on after a while? Also, when you start the test, (I assume you will be using all three light together) press the function button until you get to the diagnostics screen. Note the flash count on each light before you start, and turn off the slave eye (it is the window with two arrows pointing down and to the left). The light will increase the count, even if it does not flash, if it got a signal to flash. If two lights are supposed to fire 100 times, and one does, and one does not but has increased the flash count by 100, then there is a problem in the head. If the count only oges up by 97, then there is a communications issue. Of course, you should keep track of the number of times you attempted the test fire. |
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| Author: | phs [ Sun Aug 15, 2010 11:45 am ] |
| Post subject: | Re: Troubleshooting misfires - Cybersync |
First tests in the studio, everything the same except no wireless/n nearby and no third party wireless nearby...no misfires. |
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